Tuesday, November 24, 2009

Nice customer service T-Mobile

I don't know if you know this about me but I'm sort of attached to my phone. I pretty much always have it within arms reach. Even though most of the time no one is trying to get in touch with me it's exciting to know that at any moment someone could.

So you can imagine my distress when I woke up the other day to find that the phone that had been functioning perfectly when I went to bed was now ... not. If my phone rang I could answer it but not hear anything. The person calling could hear me but I didn't know that at first and that may have led to me swearing at my grandma as I tried to answer her call.

I took my phone into the T-mobile store and I had to wait a good half hour just for my turn to seen. When it was my turn the salesperson punched some stuff into his computer to bring up my account info. Then he told me that we were over on our minutes (thanks to some person who will remain nameless but who's name starts with a J and ends with an esse.) and would I like to purchase a plan with more minutes? I asked him if that was the cause of my phone not working and when he said it wasn't I asked if we could please focus on the issue at hand then.

Jesse (user of more than his fair share of cell phone minutes) said I was rude but come one! Was that really the best time to try and sell me a different plan. What's that you say? I should get even more minutes that I won't be able to use on my broken phone? Sign me up!

It didn't really matter anyway since my phone is apparently broken beyond repaid and in need of replacing. Did the store have a replacement? No they did not. Buy they could send me on! And it will only take 3-7 business days and I'll have to pay for shipping. Now that's some sweet customer service.

3-7 business days actually turns out to be a long time when you're waiting on a functioning phone. I can still talk on my current phone as long as it's on speaker phone. That's neat. Of course, I'm slowly losing other features. Like the feature where the phone doesn't turn off 87 times a day and can't be turned back on until the battery is removed and replaced. And the feature where the phone doesn't reset itself in the middle of a text. Or the feature where the phone doesn't suddenly start to emit a high pitched squeal that can't be stopped no matter what you do. Or the feature where the phone doesn't suddenly decide on it's own to turn the volume down to the lowest setting. You know, little things like that.

In conclusion, if you try to call me in the next week or so (THANKS T-MOBILE!) don't be offended if I pick up the phone and swear at you or hang up on you. It's not me. It's this stupid phone that I paid way too much for foolishly thinking that it would not break for no reason at all after only six months.

One year ago today I tried to give up caffeine. Ahahahahaha.
Three years ago today I got a love letter from Dr Hot.


Emily said...

I have a friend with T-Mobile and she had the same thing happen to her phone. Slash it might have been Sprint.

Either way, I take any opportunity to say that Verizon is the best.

Also, you may be approached for a feature spot on a new TV series called "Phonezilla."


Stimey said...

That is a serious drag. And I'm with you on the trying to sell more minutes thing. Lame.

Could I take this moment to suggest an iPhone? A feature of mine stopped working so I took it to the store and they replaced it on the spot. Then two weeks later, another feature stopped working and I took it to the store and they again replaced it on the spot. You may have heard this story before, but I am just sayin'.